Code of Practice Regarding Complaint Handling and Dispute Resolution

Introduction
BazTel Limited (BazTel) is a provider of communication services, supplying hosting, Internet and telecommunication solutions for residential and business customers across the UK.
All our systems have been designed and developed in-house to ensure we have the most flexible path to delivering the solutions our customers require.

The purpose of this code of practice
This guide has been developed to help you to understand the relationship you have as a customer of BazTel. It will enable you to:
•Access summary details of our services
•Understand what you can expect from BazTel after you have made a purchase or registered for a service
•Contact details for alternative complaint bodies
•Find out how to contact us

This Code has been approved by Ofcom for the purposes of section 52 of the Communications Act 2003. The Guidelines for producing codes of practice are on Ofcom’s Web site at http://www.ofcom.org.uk/telecoms/ioi/g_a_regime/gce/ccodes/ccodes.pdf

How to contact BazTel Limited
Customer Services & Sales
Phone: 02035 198 193
Website: www.baztel.co.uk
Email: support@baztel.co.uk

Our Customer Services department is open Monday to Friday from 9.00am to 5.00pm.
We are also open on Saturday mornings from 10am to 12pm.
We are closed on Sunday’s and bank holidays.
Calls are charged at local rate.

Accounts Department
Phone: 02035 198 193
Website: www.baztel.co.uk
Email admin@baztel.co.uk

Our Accounts department is open Monday to Friday from 9.00am to 5.00pm. We are closed on Sunday’s and bank holidays.
Calls are charged at local rate.

Account Cancellations
To cancel your account, please either call or email quoting your account username.

We will require all cancellation requests to be submitted as a written request in the form of an email or if you cannot access the Internet send the same details in a letter to our main office address shown.
Phone: 02035 198 193
Email: support@baztel.co.uk